Privacy Policy

Last Updated: August 8, 2026

At Dr. Mery, we respect the privacy of our website visitors, customers, business partners, and individuals who contact us. This Privacy Policy explains how personal information may be collected, used, stored, protected, and processed when you visit our website, contact us, request information about our products, or otherwise interact with our services.

We are committed to processing personal data responsibly, transparently, and in accordance with applicable data protection legislation, including Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We May Collect

Depending on how you interact with our website and services, we may collect certain categories of personal information.

Information You Provide Directly

When you contact Dr. Mery through a contact form, WhatsApp, telephone, email, or another communication channel, we may collect:

Full name
Telephone number
Email address
Company or organization information, where applicable
Country, city, or location information
Information included in your message or request
Product inquiries and communication history
Information voluntarily provided when requesting assistance or product information

Please avoid submitting sensitive personal or medical information unless it is necessary for your request and an appropriate communication channel has been provided.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics technologies, server logs, or similar tools, including:

IP address
Browser type and version
Device type
Operating system
Language preferences
Pages visited
Date and time of access
Referring website or source
Approximate location based on IP address
Website interaction and performance information

This information may be used to maintain website security, improve usability, analyze website performance, and understand how visitors interact with our content.

2. How We Use Personal Information

Dr. Mery may process personal information for purposes including:

Responding to product inquiries
Providing customer support
Communicating with prospective and existing customers
Providing information about orthopedic, diabetic, comfort, or other footwear products
Processing requests submitted through our website
Managing commercial communications where legally permitted
Improving our website, products, and customer experience
Measuring website performance and visitor engagement
Preventing fraud, misuse, and unauthorized access
Maintaining information security
Fulfilling contractual and commercial obligations
Complying with legal and regulatory requirements
Establishing, exercising, or defending legal rights

We do not use personal information for purposes that are incompatible with the reason for which it was originally collected unless permitted or required by applicable law.

3. Legal Basis for Processing

Depending on the nature of the interaction and applicable legislation, personal information may be processed on one or more of the following legal grounds:

Your explicit consent
The performance of a contract or steps taken before entering into a contract
Compliance with a legal obligation
Establishment, exercise, or protection of legal rights
Our legitimate interests, provided these interests do not override your fundamental rights and freedoms
Other lawful grounds permitted under KVKK, GDPR, or other applicable legislation

Where processing requires your consent, you may withdraw that consent subject to applicable legal requirements.

4. Contact Forms, Email, Telephone and WhatsApp

When you contact Dr. Mery through our website, telephone, email, or WhatsApp, the information you provide may be processed to respond to your inquiry and manage subsequent communication.

If you contact us through a third-party communication service such as WhatsApp, your information may also be processed by that service provider in accordance with its own privacy policy and terms.

We recommend reviewing the privacy policies of third-party communication platforms before using them.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper website functionality and improve the visitor experience.

Cookies may be used for purposes such as:

Maintaining essential website functionality
Remembering preferences
Measuring website traffic
Understanding visitor behavior
Improving website performance
Supporting analytics and marketing activities, where consent is required

Cookies may be classified as essential, functional, analytical, or marketing cookies.

Where required by law, non-essential cookies will only be activated after obtaining the visitor's consent.

Visitors may also manage or disable cookies through their browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Third-Party Technologies

Our website may use third-party analytics, advertising, security, hosting, communication, or website performance services.

Depending on the technologies enabled on the website, these providers may process technical information such as IP addresses, device information, website interactions, or cookie identifiers.

Third-party providers process information according to their own privacy policies and contractual obligations.

Where required, appropriate safeguards and consent mechanisms will be implemented.

7. Sharing of Personal Information

Dr. Mery does not sell personal information.

Personal information may be shared with authorized third parties only when necessary for legitimate business or legal purposes, including:

Website hosting providers
IT and technical service providers
Communication service providers
Analytics providers
Professional consultants
Accounting or legal service providers
Authorized public institutions
Judicial or regulatory authorities
Business partners involved in fulfilling a legitimate customer request

Third parties receiving personal information are expected to process such information only for authorized purposes and in accordance with applicable privacy and data protection requirements.

8. International Data Transfers

Certain website infrastructure, communication services, hosting services, analytics systems, or other technology providers may operate outside Türkiye.

As a result, personal information may, where applicable, be processed or stored in other countries.

When international transfers occur, Dr. Mery takes reasonable measures to ensure that such transfers comply with applicable data protection legislation and that appropriate safeguards are implemented where required.

9. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, contractual, accounting, regulatory, and operational requirements.

Retention periods may vary depending on:

The type of information
The nature of the customer relationship
Applicable legal obligations
Potential legal claims
Legitimate business requirements

When personal information is no longer required, it may be securely deleted, destroyed, anonymized, or otherwise processed in accordance with applicable legislation.

10. Data Security

Dr. Mery takes reasonable administrative, organizational, and technical measures to protect personal information against:

Unauthorized access
Unlawful processing
Accidental loss
Unauthorized disclosure
Alteration
Misuse
Destruction

However, no online system, website, email service, or electronic transmission method can guarantee absolute security.

Users should therefore also take appropriate precautions when transmitting information online.

11. Your Privacy Rights

Depending on the applicable legislation, you may have rights concerning your personal information.

These may include the right to:

Learn whether your personal information is being processed
Request information regarding processing activities
Learn the purpose of processing
Learn whether information has been transferred to third parties
Request correction of inaccurate or incomplete information
Request deletion or destruction where legally permitted
Object to certain processing activities
Request restriction of processing where applicable
Withdraw consent where processing is based on consent
Request information concerning automated processing, where applicable
Request compensation where unlawful processing causes damage
Submit a complaint to the competent data protection authority

Requests will be evaluated in accordance with applicable legislation and may require identity verification before being processed.

12. Product and Health Information

Content presented on the Dr. Mery website concerning orthopedic footwear, diabetic footwear, foot comfort, or condition-specific footwear is provided for general informational and product-related purposes.

Website content should not be interpreted as medical diagnosis, medical treatment, or individualized medical advice.

Individuals with diabetes, circulatory conditions, orthopedic conditions, foot deformities, pain, wounds, or other medical concerns should consult an appropriately qualified healthcare professional regarding their individual needs.

13. Third-Party Websites

Our website may contain links to external websites, social media platforms, communication services, or other third-party services.

Dr. Mery is not responsible for the privacy practices, security, availability, or content of third-party websites.

Visitors are encouraged to review the privacy policies of third-party services before providing personal information.

14. Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.

If we become aware that personal information relating to a minor has been collected inappropriately, reasonable steps may be taken to delete or otherwise lawfully process such information.

15. Commercial Communications

Where permitted by applicable legislation and, where necessary, with your consent, Dr. Mery may contact you regarding products, services, business developments, or other relevant communications.

You may withdraw your consent to marketing communications at any time through the communication channel provided or by contacting us directly.

16. Changes to This Privacy Policy

Dr. Mery may update this Privacy Policy periodically due to changes in legal requirements, website functionality, technologies used, business operations, or privacy and security practices.

The latest version will be published on this page together with the updated revision date.

We recommend reviewing this Privacy Policy periodically.

17. Contact Information

If you have any questions about this Privacy Policy, the processing of your personal information, or wish to exercise your privacy rights, you may contact us using the information below.

Dr. Mery
Izmir, Bornova, Türkiye

Phone:
+90 532 215 28 39

WhatsApp:
+90 542 315 28 98

E-mail:
info@drmeryshoes.com

Business Hours:
Monday – Friday
09:00 – 18:00